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Why did you charge me twice even though I only placed one order?

We guarantee that your credit card will be charged only once for the amount of an order. It is possible that the amount may be shown twice on your statement: the first entry corresponds to the payment authorization request that is made when you place the order; the second confirms the actual charge.

For AMEX credit card users, please note that the AMEX credit card refund policy is different from others; it has several steps where the initial sales transaction is refunded and then the remaining amount is charged as sales. (100 initial sales - 100 refund + 80 remaining amount charge). We do not have the authority to charge any credit card without the customer's consent.

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